Miscommunication

by Marlena Zakrzewska on February 24, 2015

This article is about the common problem of miscommunication, which may be a lack of communication or a misunderstanding of messages. Something that is very common in the environments of high stress and speed that many of us currently live in.

The signal amplification bias

I agree with Heidi Grant Halvorson , Forbes that:

The most common source of miscommunication  is a very simple one: people routinely fail to realize how little they are actually communicating. In other words, we think we’ve said a lot more than we actually have.

We all know how important is to pay attention to the way we communicate with each other. We all are aware of the basic rules for the better communication, like… listening more, being open and honest, paying attention to non verbal signals, staying focused, trying to minimize emotion when talking about important, big decisions…

Why then there is still so much miscommunication problems?

Because communication is the guessing game…and most people play it rather poorly. According to David Snowball:

Why? To answer that question, you need to understand what makes up your communication environment. There are two parts you need to know about: communication signals and interpretive frameworks. “Communication signals” are the words and gestures you use to convey meaning to others. “Interpretive frameworks” are the assumptions that people make about you which help them understand what your signals mean. These interpretive frameworks are incredibly important, because messages have no meaning without interpretation. Everyone processes what they see and hear, then assigns meaning to it.

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A lack of communication (or poor communication) leads to stress, frustration, misunderstandings, dishonor, and it impacts the company’s bottom line.
 
Good communication is essential to maintaining an efficient workplace. Miscommunication can lead to employee conflict, a drop in morale and turnover. In certain cases, neither side of a miscommunication issue is aware of the problem until it is pointed out to them.
I would recommend this short TED video which presents the sound expert, who  demonstrates some useful vocal exercises and shares tips on how to speak with empathy, he offers his vision for a sonorous world of listening and understanding.
 

The first step to achieve more successful communication… 🙂

About Marlena Zakrzewska :

Marlena is a consultant with Bearing, with a strong background in analysis, cognitive and behavioural studies and innovation.

Marlena was educated at King’s College London and Humboldt University Berlin, and has been involved in extensive studies regarding social psychology and consumer behaviour.

She believes that by understanding what affects behaviour and, by extension, how to influence behaviour, both organisations and individuals can become more successful. Understanding exactly how small changes to the details of an offer can influence the way people react to it is crucial to unlock significant value.

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